How to: “Unknown” bookings

In this article, we would like to address Frequently Asked Questions and provide you with background knowledge on recurring topics so that you can also find the right solution approach right away and thus save valuable time. Today’s topic is: What are UNKNOWN bookings and how can I avoid them?

Background The term “mapping” is certainly familiar to many of you, basically it is about the links of rates and rooms between Seekda and the respective channels. When mapping, it is important to know that it is always based on a 1:1 relationship.

Best Practice As an example, let’s take a mapping to Booking.com with the following initial situation: I have 10 room categories, each with 3 rates that are to be displayed on Booking.com. These rooms or rates already exist in Seekda and in the Booking.com extranet the customer also creates the desired 10 rooms and 3 rates each. Using clearly identifiable codes, each pair is then linked (mapped) in the background and the data exchange can take place.
Mentioned here again is the importance of the 1:1 relationship – meaning 1 room at Seekda can only be linked to 1 room at Booking.com.
When the mapping is correctly created and the first guest books, the correct rate and room code will be captured in the reservation confirmation and your PMS will then pick up the booking from us and can immediately feed this correctly into the room plan.

UNKNOWN bookings If the 1:1 rule is not followed and for example another room or rate is created at Booking.com without having the mapping adjusted, this room or rate is not directly recorded by Seekda and also the allocation is subsequently unknown. The guest books this room with this rate on Booking.com and the reservation arrives via Seekda in the PMS, but with the room and rate code UNKNOWN. This leads to the following problems, among others:

  • Prices and availabilities do not come from Seekda
  • Risk of overbooking
  • Danger of wrong prices
  • Lack of allocation options in the room plan due to missing codes.

Therefore please make sure that all rooms and rates that are (newly) created are mapped. If you are unsure, please contact the HTS team, we are happy to help!

Media Share

Be in the know with Seekda

Find exactly what you're looking for by searching our blog archive.

Join our newsletter

Stay in the know with our latest product updates and industry insights.



    Preise

    Erhalten Sie einen Preis, der speziell für Ihre Unterkunft zugeschnitten ist!





    Demo buchen

    Fordern Sie eine personalisierte Demo von einem lokalen Teammitglied an.





    Preise

    Erhalten Sie einen Preis, der speziell für Ihre Unterkunft zugeschnitten ist!




    Preise

    Erhalten Sie einen Preis, der speziell für Ihre Unterkunft zugeschnitten ist!

     



    Demo buchen

    Fordern Sie eine personalisierte Demo von einem lokalen Teammitglied an.





    Pricing

    Get a personalized demo from a local member of our team



    Book a Demo

    Get a personalized demo from a local member of our team



    Pricing

    Get a personalized demo from a local member of our team




    Book a Demo

    Get a personalized demo from a local member of our team

     



    Book a Demo

    Get a personalized demo from a local member of our team



    Preise

    Erhalten Sie einen Preis, der speziell für Ihre Unterkunft zugeschnitten ist!


      Demo buchen

      Fordern Sie eine personalisierte Demo von einem lokalen Teammitglied an.


        Pricing

        Get a pricing tailored specifically for your property!


          Book a Demo

          Get a personalized demo from a local member of our team


            Become a Seekda Partner

            As a partner, you’ll have the opportunity to work with one of the leading hotel tech companies and position yourself as an expert in the industry. Join Seekda as a partner and elevate your business with our cutting-edge hotel technology solutions.


              By pressing the submit button I agree that my personal data will be processed in accordance with Seekda's Privacy Policy.*

              Werden Sie Partner

              Als Partner haben Sie die Möglichkeit, mit einem der führenden Hoteltechnologieunternehmen zusammenzuarbeiten und sich als Experte in der Branche zu positionieren. Schließen Sie sich Seekda als Partner an und verbessern Sie Ihr Geschäft mit unseren innovativen Hoteltechnologielösungen.


                By pressing the submit button I agree that my personal data will be processed in accordance with Seekda's Privacy Policy.*

                Book a Demo

                Are you ready to take your hotel to the next level? Book a personalized demo with one of our experts to see how Seekda’s innovative solutions can help you increase bookings, streamline operations, and boost revenue.


                  By pressing the submit button I agree that my personal data will be processed in accordance with Seekda's Privacy Policy.*

                  seekda platform
                  Seekda Inside
                  seekda platform
                  SEEKDA INSIDE