A Mid-Sized Alpine Hotel Tackles Today’s Hospitality Challenges
“Running a hotel today isn’t just about offering a room. It’s about offering the right room, at the right price, on the right channel, with the right message, and in the right voice, all while staying compliant and profitable.”
These were the words of the general manager of a 45-room boutique hotel nestled in the Austrian Alps. With growing pressure from online travel agencies (OTAs), limited staff availability, rising guest expectations, and new legal obligations like the European Accessibility Act, their team found itself juggling systems that didn’t talk to each other, and revenue slipping through the cracks.
They turned to Seekda to unify their technology stack. The results were transformative.
The Problems: Fragmentation, Friction, and Missed Revenue
Before using Seekda, the hotel faced these challenges:
- Manual VCC processing that delayed payments and exposed them to chargebacks
- Inconsistent rate management across OTAs, leading to pricing mismatches
- A high volume of missed calls from potential guests due to staff shortages
- Lack of image accessibility features, risking non-compliance with the EU’s Accessibility Act
- Complex payment reconciliation across systems
- Lost opportunities from underperforming meta channels like Google and Trivago
The Solution: A Fully Integrated Seekda Ecosystem
The hotel implemented a powerful combination of Seekda Pay, Seekda Stay, Seekda AI, Seekda Channel Manager, and Seekda IBE to address every one of these bottlenecks.
Seekda Stay: Never Miss a Call Again
Using Seekda’s AI voice assistant, the hotel now handles 100% of guest calls, even during off-hours and peak periods. The system answers inquiries, checks live availability, and confirms bookings directly into the IBE, reducing lost reservations by 28% in just 3 months.
Seekda Pay: Automation = Cash Flow
Manual processing of Virtual Credit Cards (VCCs) is now a thing of the past. Seekda Pay automatically charges and reconciles VCCs on the day of check-in.
→ Time spent on payment administration dropped by 85%
→ Revenue leakage from missed charges was reduced to 0%
Seekda AI: Smart Content + Legal Compliance
Seekda AI now generates:
- Personalized rate and package descriptions based on season, market trends, and guest segment
- ALT-tags for every image on their IBE, keeping the website compliant with the European Accessibility Act without additional manual work
According to Statistik Austria, 18.4% of the Austrian population lives with a disability. Making the booking experience accessible isn’t just about regulation, it’s about inclusivity and reach.
Seekda Channel Manager: OTA Harmony
Rates and availability are now automatically synced across over 15 OTA platforms. Pricing errors and overbookings dropped to zero.
- Time saved on rate updates: 12 hours/month
- Room occupancy improved by 7% during off-season months thanks to meta channel optimization via Google Hotel Ads, Trivago and Tripadvisor
Results After 6 Months
| KPI | Before Seekda | After Seekda | Change |
|---|---|---|---|
| Missed calls | 37% | <5% | ↓ -32 pts |
| Booking conversion rate | 21% | 31% | ↑ +10 pts |
| Manual admin hours/month | 24h | 5h | ↓ -79% |
| VCC payment errors | Frequent | None | ↓ -100% |
| Website accessibility score | 62% | 98% | ↑ +36 pts |
| OTA sync lag (avg. hours) | 6h | Real-time | ⏱️ Instant |
Customer Voice
“The difference was immediate. Instead of switching between four different systems and losing time, we now manage everything in one integrated interface. Seekda Stay helped us recover bookings we were missing, and Seekda Pay gave our finance team back hours each week. We finally feel we’re using technology the way it was meant to work, to amplify hospitality, not replace it.”
Industry Insight: Why This Matters
According to Phocuswright, 56% of hoteliers list “technology integration” as their top challenge, and 81% say automation will be key to survival over the next 3 years. Meanwhile, Statista reports that 43% of travelers now expect personalization in hotel booking, from search results to payment flow.
With legislation like the Accessibility Act rolling out across the EU, compliance and automation are no longer optional. Hotels that wait risk falling behind, in guest satisfaction, revenue, and regulation.
Ready to See the Same Results?
Seekda delivers all-in-one automation, AI-enhanced operations, and compliance-ready solutions tailored to your hotel’s needs.
Start your journey today: request a personalized walkthrough or explore how Seekda can help you work smarter, sell more, and serve better.
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Why Is This Case Study Anonymous?
Due to internal brand policies and the high visibility of the hotel in its region, the management team has requested anonymity.
As one of the most well-known properties in its market, the hotel prefers not to associate specific performance metrics publicly with its brand, in order to maintain neutrality and credibility when sharing sensitive operational insights.
Their goal is to help inspire other hoteliers by demonstrating what’s possible with Seekda, without turning the spotlight on themselves.
The hotel continues to be an active Seekda partner and has confirmed the accuracy of the results and outcomes described in this case study.
