In this section, we would like to address frequently asked questions and provide you with background knowledge on recurring topics so that you can find the right solution immediately and save valuable time.
Our first question today is: A booking exists in Hotel Manager but has not yet been imported into my PMS. Does Seekda actively send the bookings to the hotel program?
The short answer: Seekda does not actively send bookings to the PMS and has no insight into the room plan.
The detailed answer with a pinch of expert knowledge: A connection to the PMS means that your hotel program (if it is certified with Seekda) can send prices and availability to us. Seekda then sends these prices and availabilities in real time to all connected channels and makes the bookings available to the PMS.
If a guest books on an external channel, e.g. Booking.com, the reservation is transmitted to Seekda as channel manager and imported into our system with the transmitted data (XML). After successful import, Seekda makes the reservation available to the connected PMS providers for collection - on the designated endpoint after authentication by the PMS. The property management system queries the endpoint for reservations at pre-defined intervals with an XML request. If the connection to the endpoint was successful, it receives an XML response according to the query criteria (reservations with all reservation details). This is then processed internally by the PMS and stored accordingly in the room map.
